Service

We have been appointed Authorised Service Centre for Blackstar Europe (UK) and We now repair a wide range of products which includes Electronic Keyboards, Amplifiers, P.A. Systems, Mixing Desks, Powered Speakers, Guitar Amplifiers and Electronic Drum kits for nationwide retailers, schools and the general public.

Service

Our support team can help with most issues. However, before contacting them please check the following:

  • Please check the product manual for any information regarding using the product.
  • Please check that the problem you are having relates the item itself rather than something else in your system. e.g check cables, attached equipment etc.
  • If computer related, and the problem has only just arisen. Please check whether anything has changed in the meantime, e.g software updates, software installs etc.

For other issue, it is worth checking the manufacturer's website and forum. Some of these are listed below:

Celemony http://helpcenter.celemony.com/hc2-content/melodynestudio4/en/m4tour_welcome.html?docKey=M4tour_Welcome&sidebar=tocgroup.melodyne-reference&edition=melodyne-studio
Cme http://www.cme-pro.com/#
Cycling ‘74 https://cycling74.com/support
Db Technologies http://www.dbtechnologies.com/en/support.aspx
Dbx https://dbxpro.com/en/support
Digidesign http://www.avid.com/en/learn-and-support
Digitech https://digitech.com/en/support
Dynaudio https://www.dynaudio.com/support
Electroharmonix https://www.ehx.com/
Empirical Labs http://www.empiricallabs.com/support.html
Esi http://www.esi-audio.com/support/
Finale https://www.finalemusic.com/support/
Focal https://www.focal.com/en/contact-support
Focusrite https://support.focusrite.com/hc/en-gb/requests/new
Fruity Loops http://www.image-line.com/support/
Garritan https://www.garritan.com/support/
Genelec https://www.genelec.com/support-and-technology
Gizmotron http://www.gizmotron.com/Support
Heavyocity https://www.heavyocity.com/support/
Ik Multimedia http://www.ikmultimedia.com/static.php?pa=static-page-support
Izotope https://support.izotope.com/
Korg http://www.korg.com/uk/support/contact/
Line 6 http://uk.line6.com/support/technical-support/
Loopmasters http://support.loopmasters.com/
M-Audio http://www.m-audio.com/support/contact
Mastering The Mix https://www.masteringthemix.com/pages/software-support
Mcdsp https://mcdsp.com/support/
Moog https://www.moogmusic.com/support
Motu http://motu.com/techsupport
Mutable Instruments https://forum.mutable-instruments.net/
Native Instruments https://support.native-instruments.com/hc/en-us
Novation https://support.novationmusic.com/hc/en-gb
Plugsound https://support.novationmusic.com/hc/en-gb
Presonus https://www.presonus.com/support
ProjectSam https://www.projectsam.com/Support
Propellerhead https://www.propellerheads.se/support/contact/
Rob Papen https://www.robpapen.com/contact.html
Rode http://www.sourcedistribution.co.uk/techsupport/index.php
Roland https://www.roland.com/uk/support/
Roli https://support.roli.com/
SE Electronics https://www.seelectronics.com/get-in-touch/
Shure https://www.shure.co.uk/support/service
Sibelius http://www.sibelius.com/helpcenter/contact.html
Slate Digital http://slatedigital.com/slate-support/
Softube https://www.softube.com/index.php?id=support
Sontronics http://www.sontronics.com/warranty.htm
Soundtoys https://www.soundtoys.com/forms/support
Steinberg https://helpcenter.steinberg.de/hc/en-us
Synthogy https://synthogy.com/index.php/support/contact-support
Tascam http://tascam.com/support/
TC Electronic http://www.tcelectronic.com/support/
Vir2 http://www.vir2.com/support/
Vox http://voxamps.com/support
Waves https://www.waves.com/support
Way Huge Electronics http://wayhuge.com/

If you are still experiencing difficulties, please feel free to contact the Service Team using the form below and selecting 'I have a technical enquiry regarding my purchase'

Some equipment comes with free software. Please note: We do not offer support for this software.

Our service department also offers a repair service for non-warranty items. Click here for information.


Repair Service

Our dedicated Service Centre, based in our Bournemouth superstore and warehouse, works alongside our Returns & Technical Support team, and means we are able to offer repairs and routine maintenance to in- and out-of-warranty products, no matter when or where you bought them!

Thanks to our qualified technicians and our fully equipped workshop, we can cater for a wide range of equipment from live gear such as guitar amps, mixing desks and PA speakers right through to pro audio gear, from interfaces to synths. In addition, our great links with national and international music suppliers gives an endless supply of resources, however obscure the product or fault is.

If you're not local to us then don't panic! We can offer next-day collection and delivery services anywhere within the UK using our courier DPD.

To discuss or book in an item, please call us on 01202 597180 option 3, lines are open Monday-Friday 10am to 5.30pm.

Please note: an estimate quote can be produced before any chargeable work commences and all items are returned to the customer with a three-month guarantee. If the same fault occurs within that time period we will sort it free of charge.


Returning an item to Absolute Music

If you wish to return an item, please check our terms and conditions.

To arrange the return of an item:

  1. Please complete the form below.
  2. We will then either, call you to discuss options or send you an Returns Authorisation form with a Returns Number, delivery address and instructions for getting the item back to us.

Please do not send anything back to us without authorisation as processing of this is likely to be delayed.

Form

  • Please note: For items sold as B-Stock or items which were ordered on request - these will be repaired under warranty.

* Required Fields


Report a delivery issue:

To raise an issue with delivery, please complete the following form

Form

  • Please note: any queries raised 5 days after receipt may be invalidated. Please see terms and conditions for details.

* Required Fields