Delivery

2020 Seasonal Deliveries

From the 23/11/2020 to the 03/01/2021, DPD are not offering any timed delivery services so we are unable to offer the before 12.00 or before 10.30 options. Due to the expected upsurge in online ordering, they have informed us that they are unable to guarantee next working day deliveries until the New Year. We will despatch all orders received by 2PM on the same day but please note that delivery might take a bit longer. We will send you tracking information as usual and DPD will still send you your 1 hour delivery window on the day of delivery.
Please accept our apologies for any inconvenience caused and don’t hesitate to contact us if you have any questions.


Free Delivery

Delivery is free on all orders over £30 to mainland UK destinations. Delivery for all other orders to mainland UK is: £3.50.

Fast (same day dispatch) Delivery

Orders placed before 2pm will be processed the same day for delivery the next working day*, subject to payment clearing and stock being located in our warehouse.

e.g. An order placed by 2pm on Wednesday will be processed on Wednesday for delivery to you on Thursday (most mainland UK destinations).
An order placed on Friday before 2pm will be processed on Friday for delivery on Monday.
Please note orders placed at the weekend or on bank holidays will be despatched on the next working day.

*Please note that some smaller or lower value items may be sent by Royal Mail: This is not a guaranteed service and deliveries tend to take 2-3 working days.
To upgrade your delivery to a next day service, please choose a before noon service.

We will notify you of any out-of-stock items as soon as possible. Please also note that we will normally wait for all items to be come into stock before shipping. If you wish us to part-ship extra delivery charges may apply.

Saturday delivery is now available for £19.99 (mainland UK only). Sunday delivery is also available at the same price, please note that both Saturday and Sunday deliveries are shipped on a Friday.

Time Tracking a Delivery

Most of our courier deliveries are taken by DPD who offer a 1 hour delivery window for mainland UK deliveries so you don't have to wait in all day for your goods. This delivery window will be sent to the email address you provided at the time of order, so please ensure you have access to that email to see your delivery details. Alternatively, the delivery window can be sent to your mobile, so if you'd like this service, please ensure that you include your preferred mobile number on your order. Your mobile number will only be used to contact you with the delivery window, or if we need to contact you with any issues regarding your delivery. From the 2nd of April 2012, DPD will also include the drivers name as well.

Delivery to a Work Address

If it is the first time you have ordered with us we normally ask to deliver to the billing address unless you pay by PayPal and specify the correct delivery address on the PayPal payment, however If you are an existing customer and pay by credit/debit card we can now deliver to the registered card address or to your work address. Please note if you want delivery to your work address we may need to contact you for additional security details, so please ensure you include a the company name for ease of delivery and a mobile and landline phone number where we can contact you quickly. Please note, if you wish to pay by PayPal, we can only deliver to the confirmed address. If in doubt, please call us on 01202 597180.

Optional Delivery Before Noon

Simply choose 'Before noon-delivery' at checkout and we will put your delivery on a before-noon service (where available). - Please note , if you order on a Friday your delivery will be the NEXT WORKING DAY , not Saturday.

International shipping

International shipping rates are calculated at checkout and start from £15 for items under £250. Some items may attract a higher delivery charge. We will contact you if this is the case.
Delivery to most mainland Europe destinations typically take 1-3 days, but some destinations can take longer than this. Full tracking will be provided. If we are to ship internationally, please choose Paypal as your payment option.

For full details on our international deliveries please visit our International Deliveries page.

Shipping to a BFPO Address

We are happy to ship to BFPO addresses and remove the VAT where applicable. Simply proceed through the checkout and choose BFPO as your shipping method. In the comments, please let us know in which country you are based and we will refund VAT as appropriate. Shipping will cost £ 12.

14 Day Money back Guarantee

If not entirely happy with you purchase, you can return it to us for a refund. Please see our returns policy for more details.

30 Day Product Exchange Guarantee

If not entirely happy with you purchase, you can return it to us for a refund within the first 14 days of receipt of the product or for an exchange in the first 30 days of receipt. Please see our returns policy for more details

Delivery Options on Larger Items

Our standard delivery is a 'to your door' service. If you are ordering a larger item, such as a digital piano, the driver will bring the item to your front door and you are responsible for getting it into your premises so please ensure that you are able to carry the item or have help on hand at the time of delivery. Drivers are unable to carry large items to anything other the ground floor entrance to your building so if you live on the 1st floor or higher or have unusual access circumstances, please contact us to discuss delivery arrangements.

We do offer delivery and installation services for digital pianos at extra cost so please contact our sales team on 01202 597180 if you'd like to discuss this option.


Extended Warranty

We now offer 3 years warranty on all new items. Terms do apply, for full details, please see our returns policy.

Shipping Rates summarised

Mainland UK
FREE of charge on orders over £30. £3.50 on all other orders.

Saturday delivery is now available for £19.99 for most items and £8 for some small items

UK (non-mainland) including Northern Ireland , Scottish Islands and the Channel Isles
£12 per shipment. Please note that small items may be covered by these delivery charges, but larger items will attract a £10 surcharge. We will contact you if a surcharge applies.

Republic of Ireland
£15 per shipment

Mainland Europe (Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxembourg, Netherlands, Portugal, Spain)
Please note that we do not ship ex-display and secondhand items outside the UK (with the exception of pre-owned guitars and basses). Shipping rates vary but start from £15. Normal rates will be calculated at checkout. Please note that some larger/heavier items may attract a surcharge. We will contact you once you have place your order should this be the case.

If you have any questions, please feel free to call us on 01202 597180.