Store re-opening policy
We are delighted to be able to welcome you back into our store from Monday the 15th June 2020. However, to keep our staff and customers safe we’ve had to make some adjustments to do so.
Opening Times: Our new opening hours will be Monday – Saturday 10.30am – 5.30pm. Closed on Sundays and Bank Holidays
Store Layout: To help the flow of customers and to maintain social distancing we have created 4 new areas throughout the store, we have also roped off our stock (imagine a museum type showroom) we ask all customers to not touch any items of stock before speaking to a member of staff.
Acoustic Guitar Lounge – Upstairs in the live zone. Drum Hub 1 – All things Acoustic drums. Drum Hub 2 – Electric Drums room. Piano Room – Find our new Piano room in a much larger space (our old drum room).
Appointments/Product Demos: We will be offering an appointment system to customers wishing to try products and seek advice. Walk ins will be welcomed however appointments will be prioritised over walk in customers.
Social Distancing: We ask all our customers to maintain 2m social distancing where possible, an In & Out system will be in place at our front doors and we will only allow up to 20 customers in the store at any given time.
PPE: To protect our staff we have screens in front of our counters, a clean desk policy & hand sanitising points throughout the store. You will be asked to hand sanitise whilst visiting the store.
Payments: We are now accepting cash, card and contactless payments in store. Finance options can be used.
14 day money back: all purchases will be under our 14 day money back guarantee. We encourage the purchase of products to then be tested in a home environment and then returned to us if unsuitable for any reason.
Returns/exchanges: All returns and exchanges will be isolated for 72 hours before being checked/valued.