Call Us: 01202 597180
We're open: Monday - Saturday 10am - 6pm
Sundays and Bank Holidays 10am - 4pm.

Covid-19 updates

Posted on March 17, 2020 by Conor Miley There have been 2 comment(s)

Covid-19 Update - 13th April

Delivery Updates

One of our Couriers (DPD) have today informed us that they have hit their normal Christmas delivery capacity and as such are now unable to guarantee a next day service to us, and may in-fact have
a reduced collection capacity for us.

Whilst this is obviously not an ideal situation it was not an unexpected one and we had adjusted our delivery
cut-off time in anticipation of this.
We will continue to pick and pack items for next day delivery (to our current cut-off time of 2pm) but please be
aware there may be circumstances outside of our control which may lead to an additional delay on your items
getting to you.

Covid-19 Update - 24th March

We have spent time last night and this morning discussing how to proceed after the Government's latest update.
In order to keep our warehouse operational for as long as possible we will be stopping our collection
service
ASAP.

Free next day shipping is still available on all orders.


Covid-19 Update - 23rd March

Thank you for your support and loyalty over the past week. However, In order to help prevent
the spread of Coronavirus and protect our customers and staff, we will be closing our store starting
today (23rd March). The store will remain closed until further notice.

Members of staff will still be in store so that we can offer a collection service and continue to
fulfil online orders
.
Our customer service team and website is still fully operational, all orders are now eligible for free home
delivery
.

Alan Barclay
Managing director


Dear Customers,

As all of you will be aware due to the recent announcements made by the government regarding COVID-19 we wanted
to reassure you we are taking all measures possible to remain healthy and open.

The Arts are a huge part of our society, social media in Italy this week was a clear reminder that no matter
where we end up in the coming weeks music can remain a positive. Yesterday, we saw many of our friends in the
arts have all future events cancelled, for the time being we are doing all we can to remain open and offer a
continued service. The following measures have been put in place throughout the company this week

  • All counters / phones / door handles cleaned regularly
  • Any member of staff found ill sent home immediately
  • Any instrument tested by a customer to be cleaned before being returned for sale
  • Staff to wash hands once an hour, keep a 2 metre distance, refrain from handshakes
  • Free shipping on all UK mainland orders
  • No charge for cancellation on any studio bookings

Our lessons, college, rehearsal rooms and cafe remain open along side our retail store until any further
announcements from the government. However, if you are uncertain and wish to speak to a member of our teams
please feel free to call us on 01202 597180 before you set out to travel.

Also, as a local business with a number of large vehicles should you hear of or need any assistance transporting
or receiving important supplies please feel free to drop us a line, our vans are out daily and we would be more
than happy to help members of our BH community in need.

Stay safe friends

Alan Barclay
(Managing Director)


This post was posted in Blog entries, Current News, General News

2 Responses to Covid-19 updates

  • I wanted to purchase a Fender Telecaster for my grandson. We paid a deposit in early March, so I contacted the store today to pay the balance. However due to my age I was unable to collect it.
    A staff member very kindly offered to drop it at my home when he left work.
    This was above and beyond for which I am grateful. Well done to Absolute Music. Great customer service. Thank you. Alan.

    Posted on March 18, 2020 at 6:47 pm

  • Thanking you for a calm & clear relay of your business policy dealing with this extraordinary current situation & how thoughtful to offer your delivery services to help those in need - a thoughtful offer & shows how important companies like yours are in our community!
    You deserve to have an upsurge in orders as self isolators take up a new musical instrument perhaps!

    Posted on March 19, 2020 at 7:35 am

Comments