Customer Comments

I am not easily impressed particularly with service these days.

However, in you case have to tell you that I am very impressed. Not only did you action my order within 24 hours and kept me updated with progress throughout, you also use a carrier who told me which hour on which day the item was to be delivered and, blow me down, that's exactly what happened! Am I chuffed, you bet I am.

So well done Absolute Music, I will definitely deal with you again and you can use this e-mail as a reference if you like. Good service deserves good publicity.

Kind Regards

Allan

Just to let you know that I am most satisfied with my recent purchases. Very pleasant and helpful staff, excellent service. Both items came well packed and very promptly. I have not had a chance to use the P.A. as yet but the guitar is absolutely fantastic.

Regards

Clive

Aaah that's absolutely amazing, thank you so much! So refreshing to find awesome customer service nowdays, so thank you!

I was recommended to Absolute Music by a friend who praised your prices & services. I can definitely see why!!

All the best,
Alex

Dear Absolute Music,

i just wanted to let you know how impressed i was with the excellent service i received recently...

firstly, i ordered a pair of Shure SRH440 headphones on the Sunday and received them on the Tuesday which i thought was extremely quick delivery.

secondly, the communication that i received was very helpful. i had emails from both yourselves and from Google checkout every step of the way, informing me when the order was complete, when the item had been despatched, when i should expect delivery, how i could track my item and even a 1 hour window in which i could expect delivery (within which they were indeed delivered)!

thirdly, the price of the headphones and the delivery was pretty much the cheapest that i could find anywhere and to be teamed up with such excellent service in all other areas makes it even better value for money!!

i am currently in the process of building a home music studio and the only reason why i wouldnt buy every single other piece of equipment from Absolute Music would be if they didnt have it in stock... and even then i would probably wait until you did...!

thankyou for being such an awesome company!

Tom

Thanks for the guitar. I was surprised by how quick it arrived. The setup was great. What more can I say A1 service. Thanks again. Alan.

Hi

I'd like to provide some feedback:-

1) Buying/delivery - excellent, trouble free, arrived very quickly.

2) Product - as you will understand, not had opportunity to use all/most functionality yet but very pleased with quality of sound delivered.

3) TECHNICAL SUPPORT - this is outstanding - I have experienced some difficulties with aspects of the product - contacted your technical team - Paul has dealt with the issues and has been outstanding/excellent. He not only has very good technical expertise, but perhaps more importantly, is an excellent communicator, sounds interested/enthusiastic, pitching explanantions at the 'right level' and explaining very clearly. Above all, he has a 'can do' /problem solving attitude - my previous experiences with 'music based' technical and sales staff have been poor to average - they are often arrogant, patronising and downright unhelpful- not so here.

There seems to be a very strongly led 'ethos' /culture in your company that is significantly different to others that offer similar services - you clearly recruit carefully and I suspect provide high quality training- in any event it is a very different customer experience from the norm.

I would be grateful if these comments could be shared with the managers/leaders.

Many thanks

John

Today I received the Jackson Soloist Nebula! is fantastic.
It's absolutely the best guitar I've ever had! thank you thank you thank you!
It's been a pleasure to buy from you!
Greetings from a happy Italian guitarist

Alessandro

I recently bought a Tascam recorder which I wasn't all that happy with, and called Absolute to discuss returning it. I was delighted with the service I received. I spoke to someone who was knowledgeable and experienced, and who arranged an exchange for a more suitable device with minimal fuss. All in all, an excellent experience and I would recommend Absolute to others without hesitation.

Regards

John

Just quick note to thank you for the replacement stand.
Your customer service has been excellent and I won't hesitate to recommend you.
Thanks again.
Regards,
Will

Hi Andy,
Everthing was just fine thankyou...particularly good to get a hour time slot from the delivery company ...saves a load of hanging around.
Cheers,
Andrew

Hi recently bought fishman pick up ace advice ace price ace web site service what more can I say cheers absolute music
Douglas

just to say I am totally impressed by your 'mode of operation'. I ordered yesterday on behalf of my son who has used your services previously (being in the audio business). He was rightly confident you would 'deliver'!
Arrived safely, not yet tested.
Many thanks,
Hazel

I was thrilled with the PRS guitar and the service. I was involved in the industry for many years and am very impressed!

Thanks....

Peter

My 2nd purchase from Absolute Music of Komplete Elements 7 was just as efficient as my 1st (Korg Monotron).
There will be no way I'll use any other retailer for my next music-related purchase.
Thanks for your amazingly good service!

Martin

I would just like to say thank you for the excellent service you have provided with regards to my order, which arrived today exactly as described and during the time frame specified by the couriers.

I was told by a local guitar shop that I could have to wait up to six months for an Epiphone guitar case, so I am glad that I found you on the Net as it only took two days and I could not have asked for better service, communication or delivery from you.

Regards,

Stan

Dear Absolute music thank you SO MUCH for such a good sale. the Taylor 355 is absolutely FANTASTIC killer action - BEAUTIFUL SOUND- I'VE ALWAYS WANTED TO OWN ONE OF THESE BUT COULD NEVER AFFORD IT- this is a wonderful guitar -cant stop playing it; i think Robin Whitnell in guitar workshop needs a special praise -AWESOME!!! - the sound is just GREAT -this must be one of the best 12 -string guitars on the market - thank you so much - i am really pleased; i will keep this for the rest of my life! Kindest regards Smolowi

Thank you for such a FANTASTIC service! I love how I was kept informed every step of the way, that a courier was used which specified by the hour when they were going to come, and even to give me their name!

Honestly, perfect service - thank you!

Massimo

Hi Tim,

Thank you. I can not believe the level of customer service and care you give at Absolute Music. The emails and support you have given are above and beyond what I'd expect from a retailer. I will definitely recommend you to friends, and I will certainly be buying from you again.

There just aren't enough retailers like you out there. Keep up the great work.

Many thanks from an experienced songwriter but novice recorder,

Lydia

Hello,

Very efficient service and delivery and the microphone clip was exactly what I was looking for. I would certainly recommend to others.

Many thanks indeed,
Claire

Absolutely wonderful product and excellent service.
It is so good to deal with a company, which doesn't let you down.
Thank you to my son, who sang your praises to me and so many of his friends.
Best wishes
Aida

Hi Paul,

Just to let you know that the 4pre arrived on time yesterday, and works a treat!

I'm very impressed with the service. Thanks for all your help!

Kind regards

Paul

Just wanted to drop you an email to thank you for this order. Apart
from the fact it was competitively priced, the order was with me in a
day. It was a delight to deal with you, and I'll be passing your name
on. Thanks.

Sarah

You guys were wonderful. Products were on time with up to date delivery details. really appreciated the text message aswell. Very on the ball and happy I didn't go with ****** for a change!

Keep up the good work and I will certainly use your services in the future.

Thanks!
Dylan

Dear Absolute Music,

On Wednesday I visited the shop and traded in my Mexican Telecaster for an American Deluxe Ash version. I have to say that, not for the first time, I was impressed by the service I received from Robin and I am really pleased with the guitar. It is rare, these days, that the people you deal with are so interested and enthusiastic about the products they sell or the service they provide and who can't be more helpful in the advice they give or more pleasant in the way they treat you. Sadly, I did not get the name of the other young man who was working in the technical department, but he was just as enthusiastic and helpful.

Congratulations on your excellent service and I have already recommended Absolute Music to friends of mine who play and buy guitars. The standard of service is far higher than other music shops in the area and you can be assured of my custom in the future. I have other guitars that I will ask Robin to service and set up and I look forward to a long and rewarding relationship with your company. I wish you great success in your new premises.

Yours faithfully,

Andrew

Hi,

Whoever is responsible for the high standard of customer service deserves a pat on the back (or a substantial wage increase).

My Korg Monotron was ordered late in the afternoon and was delivered the next day in the promised one hour time slot. I knew where the package was at all stages of delivery with the excellent tracking service.

I ordered an item from another online retailer at the same time. 12 days later I still hadn't received it, only to be told that it was the courier's fault, no more stock was available and the only thing I could expect was a refund.

So I guess I'll be purchasing Maschine from you guys in the near future and any other gear I might require.

Well done and thanks for the best online buying experience that I've ever had.

martin

Dear Robin,
Just a line to let you know that the Les Paul Special Double Cut VOS I ordered from you on Friday last week arrived safely on Tuesday.
I want to put on record my thanks for the efficient and courteous service I received from all the members of your team and to say that the product itself is about as good as it gets.
I have been a guitar player/collector/aficionado for 50 years and I've played, traded, bought and sold guitars on three continents all over the world. This latest transaction with Absolute Music ranks among one of my best.
Thank you very much.
Robert

Just wanted to say I very impressed with the service you have shown, the speed and efficiency of my order was superb.

Many Thanks

Danny

I have to say that when I unpacked the guitar I was amazed at its condition - it was as good as new, and appeared to come 'as new' as far as the odds and ends were concerned...

Your customer service kept me well informed about the delivery, and my one query was handled very promptly (with the answer I wanted!) ... I'm delighted with my purchase, and only wish you were closer so I could take advantage of your 3-month check and after-sales service.

John

I'm VERY satisfied with the way you handled my purchase - you expedited me very fast and kept me closely informed about the whereabouts of my purchase via track and trace - I would gladly make another purchase at your store and recommend it to others - on a scale from 0 to 10, I would give you 10 - Love - Paul

Hi Richard,
just a quick note to say, thanks for all your help with my purchase of the Korg Kronos yesterday. Geoff, Dean and myself all thoroughly enjoyed our time we spent at Absolute music, and at no time did we feel pressurised into buying anything. The service and advice we got was thorough, unbiased and very professional and helpful. Certainly, I found all the advice and information you gave about the Kronos to be most helpful in making my decision to buy or not to buy easier.
Just to let you know me and the Kronos are getting along fine. I have watched some videos on the Korg website which go into all the features a bit deeper to help me along.
So, thanks again and no doubt we'll all be up to see you again soon.
Cheers
Paul

Just a quick note to say that Absolute Music has now become my favourite music retailer. I always look for what I want here first before looking anywhere else. I have been delighted with the overall service (very fast delivery), as well as the customer service when returning items. Top rate guys! It makes me spend too much though!

Cheers

Mark

I am very pleased with it. Not only was the item in great condition but it arrived very quickly and safely. I was kept in the know about the item's moves after it was dispatched very frequently and I was very happy when I received it just under 48 hours after purchase.

I will continue to buy from Absolute Music and I have recommended the shop to many people. Great dealer-buyer interaction and wonderful item.

Many thanks,

Josh

Now that the dust has settled on Christmas I needed to congratulate your whole team on the way you handled the replacement of the faulty effects pedal. I'm former sales trainer and have been internet purchasing for some years. Your crew are certainly head and shoulders above anyone else I've ever dealt with. Many thanks - Trevor

I just wanted to congratulate you on your excellent service. I ordered the case & pouch for my BOSS Micro BR-80 (my first order) on 30th Dec, not expecting it to arrive until after the new year. Imagine my surprise this morning (31st Dec) when the postman delivered my order.

Excellent service and I look forward to ordering from you in the future.

Keep up the good work and Happy new year to you all.

Regards
Gary

F.A.O: Tom

Thankyou so much for your help and advice in me buying the Peavey 6 channel mixer from you last Friday 30th Dec 2011. It arrived this morning (Tues 3rd Jan) as predicted which is great as my first class is tonight.

Anyway thanks for steering me towards a better quality & more suitable product for my needs (and cheaper). This is what I call excellent customer service.

I will be eager to recommend you onwards and will definitely come to you again for more equipment when I need it.

Best Regards

Kathy

I wanted to thank you and all of your staff so much for all your help and co-operation with all of our purchases so far, it is much appreciated! We will definitely be using Absolute Music again for our future studio and live purchases in the near future.

best wishes

Robert

Dear Tim,

Thank you for your excellent customer service.
I have been very impressed with your promptness and willingness to help.
I will certainly be recommending absolute music to all our musician family and friends here in Australia.

Best wishes for a safe a happy Christmas.

Kind Regards

Mary

Hi,

Wanted to drop you a quick line about how impressed I was with the buying experience at Absolutemusic. The website was very easy to navigate, the price was very competitive, and the communication throughout the shipping/delivery process was first rate. Well done.

Emmanuel.

Hi,

Just wanted to say how refreshingly brilliant your after sales support
is. I recently returned a KP3 under warranty for what turned out to be
a faulty power supply. I was kept informed throughout the whole
process by Paul from your tech team, who was always polite,
professional and eager to help. I'd definitely buy from you again and
recommend you to friends.

Thank you.

Paul

Hi,

Yes - would be delighted to do this for you.

Thank you for an amazing service, the keyboard was delivered on the day you said it would be, and the on line tracking was spot on !

Not played the keyboards for 5 or so years, and looking forward to starting up again.

Thanks again for excellent customer service,

Kind regards

simon

Absolutely delighted with the service - can't praise you enough! Communication amazing, delivery very quick, extremely helpful knowledgeable staff.
My son was delighted with the guitar! Will definitely recommend you to friends. Thank you
Mr and Mrs Jones

Excellent support
Lee from guitar sales
Employee of the month

ian

Received within 24 hours. Amazing delivery, great quality product, lowest price. You have a very happy customer.

Cheers Paul

Austin - my order arrived today, in the time slot promised. Your service and advice has been immaculate - I really hope we can do more business in the future. Thank you all very much - merry christmas!
michael

Hi Absolute Music,
This e mail is written to congratulate you on a fantastic mail order system.
Your communication is excellent and the service from your delivery company perfect.
I received an e mail from the delivery company to tell me exactly when my new drum heads would be with me, and they hit the time spot on.
Well done on an excellent customer service...

Thanks,
Max