- Want free delivery? No problem.
Delivery is free on all orders over £99 to mainland UK destinations. Delivery for all other orders to mainland UK is: £3.50.
- Want it fast? No problem.
Orders placed before 4pm will be processed the same day for delivery the next working day*, subject to payment clearing and stock being located in our warehouse.
e.g. An order placed by 4pm on Wednesday will be processed on Wednesday for delivery to you on Thursday (most mainland UK destinations).
An order placed on Friday before 4pm will be processed on Friday for delivery on Monday.
*Please note that some smaller or lower value items may be sent by Royal Mail: This is not a guaranteed service and deliveries tend to take 2-3 working days.
To upgrade your delivery to a next day service, please choose a before noon service.
We will notify you of any out-of-stock items as soon as possible.
Saturday delivery is now available for £19.99 for most items and £8 for some small items ( mainland UK only ).
- Want to know what time the delivery will be made? No problem.
Most of our courier deliveries are taken by DPD who offer a 1 hour delivery window for mainland UK deliveries so you don't have to wait in all day for your goods. This delivery window will be sent to the email address you provided at the time of order, so please ensure you have access to that email to see your delivery details. Alternatively, the delivery window can be sent to your mobile, so if you'd like this service, please ensure that you include your preferred mobile number on your order. Your mobile number will only be used to contact you with the delivery window, or if we need to contact you with any issues regarding your delivery. From the 2nd of April 2012, DPD will also include the drivers name as well.
- Want delivery to your work address? No problem.
Please note that if you pay by credit/debit card we can now deliver to the registered card address or your work address. Please note if you want delivery to your work address we may need to contact you for additional security details, so please ensure you include a mobile and landline phone number where we can contact you quickly. Please note, if you wish to pay by PayPal, we can only deliver to the confirmed address. If in doubt, please call us on 01202 597180.
- Want delivery before noon? No problem.
Simply choose 'Before noon-delivery' at checkout and we will put your delivery on a before-noon service ( where available ). - Please note , if you order on a Friday your delivery will be the NEXT WORKING DAY , not Saturday.
- International shipping from £15? No problem.
International shipping rates are calculated at checkout and start from £15. Some items may attract a higher delivery charge. We will contact you if this is the case.
Delivery to most mainland Europe destinations typically take 1-3 days, but some destinations can take longer than this. Full tracking will be provided. If we are to ship internationally, please choose Google Checkout as your payment option.
Shipping Rates for International Orders Country Cost Country Cost FRANCE £18.00 HUNGARY £20.00 GERMANY £15.00 LUXEMBOURG £18.00 IRELAND £15.00 MONACO £18.00 ITALY £19.00 NETHERLANDS £18.00 AUSTRIA £19.00 NORWAY £25.00 BELGIUM £18.00 POLAND £19.00 CROATIA £50.00 PORTUGAL £19.00 CZECH REPUBLIC £17.50 ROMANIA £20.00 DENMARK £17.50 SPAIN £17.50 FINLAND £17.50 SWEDEN £17.50 GREECE £17.50 SWITZERLAND £25.00
Need shipping to a BFPO address? No problem.
We are happy to ship to BFPO addresses and remove the VAT where applicable. Simply proceed through the checkout and choose BFPO as your shipping method. In the comments, please let us know in which country you are based and we will refund VAT as appropriate. Shipping will cost £ 12.
- Want a 7 day money back guarantee? No problem.
If not entirely happy with you purchase, you can return it to us for a refund. Please see our returns policy for more details.
- WANT A 30 DAY PRODUCT EXCHANGE GUARANTEE? NO PROBLEM.
If not entirely happy with you purchase, you can return it to us for a refund within the first 7 days of receipt of the product or for an exchange in the first 30 days of receipt. Please see our returns policy for more details
- Want an extended warranty? No problem.
We now offer 3 years warranty on all new items. Terms do apply, for full details, please see our returns policy.
- Shipping Rates summarised
FREE of charge on orders over £99. £3.50 on all other orders.
Saturday delivery is now available for £19.99 for most items and £8 for some small items
UK (non-mainland) including Northern Ireland , Scottish Islands and the Channel Isles
£12 per shipment. Please note that small items may be covered by these delivery charges, but larger items will attract a £10 surcharge. We will contact you if a surcharge applies.
Republic of Ireland
£15 per shipment
Mainland Europe ( Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxembourg, Netherlands, Portugal, Spain )
Please note that we do not ship ex-display and secondhand items outside the UK (with the exception of pre-owned guitars and basses ). Shipping rates vary but start from £15. Normal rates will be calculated at checkout. Please note that some larger/heavier items may attract a surcharge. We will contact you once you have place your order should this be the case.
If you have any questions, please feel free to call us on 01202 597180.